Frequently Asked Questions

What are the system requirements to use PayDC’s fully integrated chiropractic software?

  • Supported Operating Systems:
    • Windows Vista, Windows 7 or later; Windows Server 2008 or later
    • Apple/MAC supported through virtualization software such as Parallels, VMWare, or Virtual PC
    • iPad, Android and other mobile devices supported through RDP connection to Dedicated PayDC server (has an extra charge)
  • Processor: 1GHz Pentium processor or equivalent (minimum); 2GHz Pentium processor or equivalent (recommended)
  • RAM: 2 GB (minimum); 4 GB (recommended)
  • Hard Disk: 32-bit system: up to 600 MB; 64-bit system: up to 1.5GB; amount of available space may be required for the .NET framework (PayDC software requires 50 MB of hard-disk space)
  • Internet Connection: High speed / Broadband connection highly suggested
  • MS Word 2007 for document capabilities (Office 2007, Office 2010, or Office 2013)
  • Display: 1024 x 768 minimum
  • CD or DVD Drive: Not required

How do I get PayDC chiropractic software?

You simply subscribe to PayDC’s web-based software. When you are ready to buy, all you do is complete a simple subscription form, decide which modules you’d like, and in just a few minutes you can have the software downloaded and installed. Install the software once to your computer(s), then each time you launch PayDC, it automatically checks to make sure you have the most recent update. Contact us at 888-306-1257 for a no-obligation quote and to get the subscription form.

Can you just send me a CD?

Why wait for a CD when you can install our latest version in just minutes? PayDC chiropractic EHR software must be downloaded and installed when you first sign up. Once installed, required components will be automatically updated so that you will always remain on the most recent and current version.

What is the cost for PayDC chiropractic software?

Costs are flexible and dependent upon which PayDC chiropractic software modules you select for use in your practice.  We tailor solutions to meet the needs of your practice.  Monthly subscriptions start as low as $149 per month and include free claims processing, training and customer support.

Will I need to install a pop-up blocker?

With PayDC you don’t have to worry about pop-up blockers or other issues typical of web-based applications that run within a web browser.

Can I use dial-up or do I need a high-speed Internet connection to run PayDC chiropractic software?

We strongly recommend a high-speed Internet connection for best results with PayDC software.

How many computers can I load PayDC on and how many users, log-ins and passwords can I create.

You can load PayDC on as many computers as you want and you can have as many administrative users as you want. For security reasons, you should create a separate user account and password for each staff member and user. Additional fees may apply based on how many providers and/or separate locations and Tax IDs you have. The standard subscription limits your account to two (2) providers. Additional providers can be added for a fee. Please contact our sales team or review the End User License Agreement for more information.

What does PayDC do to protect my information and maintain security?

PayDC is dedicated to keeping your data safe and secure. Here’s how:

  • Users are authenticated using best practice security authentication services and methods.
  • Each user of our application has a unique verified account, with sensitive details encrypted in the database. Secure password rules are enforced.
  • Security officer roles and user permission tools help security officers manage users.
  • Dedicated servers are managed by one of the most trusted server hosting companies in the world. Your data is protected by a company that has a complete and comprehensive security plan.
  • Physical Security
    • Data center access is limited to authorized data center technicians.
    • Biometric scanning of authorized data center technicians ensures no breaches in physical security.
    • Security cameras and 24×7 onsite staff provide protection against unauthorized entry.
    • An independent firm audits physical security.
  • System Security
    • The operating system running our application is hardened and patched.
    • System patching is configured to ensure ongoing protection from exploits.
    • We incorporate the use of dedicated firewall and VPN services for both our development and production environments.
    • Managed secure backup solution ensures that your data are safe, even on our backup media.
  • Operational Security
    • ISO17799-based policies and procedures are regularly reviewed as part of our host’s SAS70 Type II audit process.
    • All PayDC employees, managers and personnel are trained in information security and privacy procedures.
    • PayDC has undergone an extensive Risk Analysis through HIPAA Secure Now.

What platforms run with PayDC chiropractic billing software?

The PayDC desktop application works natively on Windows.  With some add-ons, it can also be used on a Mac, iPad or Android device.

Can I operate PayDC on an iPad or Android tablet?

Yes. While PayDC software is designed for computers running Windows Operating Systems, iPad and Android users can run PayDC software through our easy-to-use virtualization (RDP) subscription. It’s simple and cost-efficient.  Contact your PayDC Sales Team to learn more about the specifics and determine the right solution to meet the particular needs of your practice.

Can I operate PayDC’s software on a Mac?

Yes.  Mac users can use the same RDP (Remote Desktop Protocol) service described in the previous answer.  Better yet, we recommend the following preferred solutions for Mac users. Simply install a supported Windows operating system on your Mac, and install PayDC chiropractic software on that platform.  You do not need to remove your Mac OS, as both Windows and Mac OS can be installed on the same machine.  For even greater flexibility, install a virtualization program (such as Parallels Desktop or VMWare Fusion) in addition to Windows on your Mac. This will enable you to run both operating systems at the same time, and use their applications side-by-side.

What PayDC chiropractic software modules can be operated on PayDC’s new mobile application?

Our new mobile app is specifically designed to run PayDC’s SOAP Notes & Documentation software only.  Your entries on this convenient, innovative system integrate seamlessly with our main database in real time.

What are the system requirements to use the new PayDC Mobile SOAP Notes & Documentation app?

  • Supported Operating Systems: Windows RT, Windows 8 or above
  • Processor: 1GHz
  • RAM: 1 GB (minimum); 2 GB (recommended)
  • Hard Disk: 3MB
  • Internet Connection: High speed / Broadband connection highly suggested
  • MS Word 2007 for document capabilities (Office 2007, Office 2010, or Office 2013)
  • Display: 1280 x 768 minimum
  • CD or DVD Drive: Not required

What Windows tablet devices do you recommend to run the new PayDC Mobile SOAP Notes app?

Our new mobile app will work with any Windows 8 device, mobile or otherwise.   We recommend the Microsoft Surface tablet.  There are a number of other, new tablet choices recently introduced into the marketplace.  Your device choice is a matter of personal preference.

Why does PayDC suggest Windows tablets instead of an Apple iPad?

PayDC recommends Windows tablets for the following reasons:

  • Security and Compliance (Bitlocker encryption) – built-in hardware and software support to encrypt entire hard drive is required for applications with patient information (HIPAA compliance).
  • Runs existing enterprise software, such as the Microsoft Office suite including Word and Excel.
  • Stylus and handwriting recognition – built-in support for a digital pen to handwrite notes.
  • Device support – support for thousands of USB devices like printers, scanners, mice, keyboards, etc.
  • Rugged hardware choices available – in many medical environments, special devices are needed that can be sterilized with alcohol.  Many specialty hardware options exist running Windows.
  • Enterprise device management – ability to manage the devices for large offices with existing software.